Frequently asked questions

How do I join?

You are welcome to stop by during business hours or email us at info@freshfamilygoods.com.



What are the requirements for membership?

The requirements for membership are few but important. We require a one-time membership fee of $15 when you join. As long as you shop with us regularly (at least once per month), your membership will remain active.



Can anyone shop at Fresh Family Goods?

We are member-based store and benefits are available to members only. Working with a core of committed families is the best way to consistently get the best food at the best prices. We offer anyone interested in joining an opportunity to try us out without joining, so feel free to stop by and get to know us.



When can I shop?

Using our Online Ordering System, you can place your order between Tuesday night and Saturday at noon. Pickup is available during business hours on Monday and Tuesday. We are open Monday from 12:00pm to 5:30pm and Tuesday from 12:00pm to 4:00pm. Important: Dairy is not delivered from the farm until 12:00pm on Monday.



What should I bring with me when I come to shop?

We recommend reusable bags, cooler, ice, etc. Bring your iced cooler on dairy day as it is very perishable in the Florida heat. We can provide some boxes and bags as needed. We also recycle the following:
* Egg cartons
* Glass jars



What do I do when I get to the co-op to shop?

During your first visit, we will give you a tour and explain how we operate and answer any questions you might have. Once you’re ready to shop simply gather your items in the carts provided and bring them to the register. If you placed an online order, we will get those items for you.



Why do I have to shop at least once a month?

Many of our suppliers require that we consistently place a minimum order. So if members participate only sporadically, it reduces the buying power required to purchase healthy food at lower prices.



Can I shop for friends?

Our considerable discounts are made possible only by our members’ long-term commitment and consistent contributions. If you have friends who would like access to our resources and benefits, please encourage them to join us.



How do I get access to online ordering system?

New user setup is done on our end. Please email or text us the following: Full Name Address Phone Email Once set up is complete, we will email you link and login info.



Dedicated to the health & sustainability of our member families for over 15 years.

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Healthy, wholesome foods, organic produce, and environmentally sound products. We’re a friendly, neighborhood grocery store with a distinctively modern twist. We are committed to growing a healthy community food system and when you shop here, you are helping to do the same.